We strongly recommend that you read our Terms and Conditions carefully.
Exclusive Peru Tours works in developing regions where service standards may not be what you would normally expect. However, our professional and expert team strives every day to provide the best service standards to our clients. Traveling in the Andes, Cusco – Peru requires a lot of flexibility, patience, mental amplitude, good humor and the understanding that changes can be made without prior notice due to circumstances of force majeure beyond our control. By booking any of our tours, you agree that Exclusive Peru Tours will make the necessary changes without liability.
This is, any event that Exclusive Peru Tours can’t control, foresee or avoid. These are incidents such as wars, riots, civil conflicts, terrorist activities, industrial disputes, diseases, adverse natural disasters, fires or similar events, also the cancellations or reprogramming of the flights and rail companies. In this case, Exclusive Peru Tours will not accept responsibility and reserves the right to change, postpone or even resort to our last option, tour cancellation.
When booking any of our tour packages, exclusively adventure tours such as Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquequirao, Lares, Huchuy Qosqo, The 7 colors Mountain, etc. They are outdoor activities where you will be exposed to take any risk. Therefore, you assume the risks associated with them. Exclusive Peru Tours does not accept responsibility.
In the prices of our packages, the accident or travel insurance policy is not included. However, if a group member becomes ill or becomes incapacitated, we will give first aid. If the medical attention is necessary that the specialists intervene, we will help you to move to the nearest medical center. Exclusive Peru Tours will not be responsible for the expenses incurred. Therefore, we recommend that you obtain travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that you cover cancellations and loss of luggage. Send a copy/name of the insurance company and the policy number by email.
Any person who has the illness is not enjoying good physical condition or is receiving treatment for any discomfort should declare their true condition at the time of reservation to take prevention of the case. Failure to make such disclosure will constitute a breach of these booking conditions, and we will be forced to exclude that person from the tour, in which case it is 100% non-refundable.
Exclusive Peru Tours will proceed according to the type of tour you booked.
If you cancel your reservation, please take into account the content of our policies in this regard.
If you cancel the rail, bus, and air transport service already ticket issued is 100% non-refundable. Exclusive Peru Tours will not be responsible.
Having the personal document in optimal conditions is the responsibility of each passenger. At the time of travel, your document must be well updated and must be the same document with which you booked the tour. If you made updates after making the reservation, send us the update by mail. Otherwise, Exclusive Peru Tours will not be responsible for any negative acts that may occur due to the fact that your document is not updated or because your reservation is not updated.
The rental costs of sleeping bags, walking sticks, additional tents, etc., it is calculated according to the amount of the day of the tour you hire. Even though you will not use the equipment during the last day, it will continue on the journey and busy.
If you rent equipment and damage or lose it, you are responsible for the replacement or repair price. We ask you in advance that you have to take care of it.
In case the passenger is not in the place and time indicated to perform any of our services: buses, trains, flights, hotels, restaurants, and the start of tours will lose the contracted service and will not be entitled to any refund. If you wish to resume the contracted service, the extra expenses will be assumed by the passenger.
Unless the passenger notifies us of his delay more than 24 hours in advance or presents his credible justification as a medical certificate, if this is the case, Exclusive Peru Tours will proceed to make the change or reprogramming the service. The passenger will assume penalties for changes or rescheduling. Exclusive Peru Tours will not be responsible for the expenses incurred.
There are rules imposed by the Peruvian state that limit the Inca Trail traffic to 500 people per day, including guides, cooks, and porters who must carry all the camping equipment. The rules, do not allow pack animals on the Inca Trail this for the conservation of the old stone road.
The percentage of support personnel for hikers is almost 75% of the people who enter per day, and due to the high tourist demand on the Inca Trail, the spaces allocated for hikers are quickly depleted. For this reason, if you wish to walk along this incredible path, you must book at least 5 or 6 months in advance and through an authorized travel and tourism agency to operate the Inca Trail, such as Exclusive Peru Tours.
By providing us with the primary date and a backup date for your hike (classic Inca Trail) you automatically authorize Exclusive Peru Tours to use any of those dates for your reservation.
Exclusive Peru Tours within the next 48 hours (after you have sent us all your personal information and confirm that the deposit was made) will send you an electronic receipt confirming that your trip has been booked and also to confirm the exact date of departure of your walk.
First, choose three different dates: the first date should be the main one and two optional backup dates in case we can’t reserve your first option because it can be exhausted. This does not often happen, because the Exclusive Peru Tours team works to obtain the first alternative.
Send us all the required information of each hiker of your group
Once we have all your required information and deposit, we will be ready to make the reservation.
To officially book any of our packages, we request the following deposits depending on the type of tour you want.
I at this moment declare to accept the terms and conditions previously established by Exclusive Peru Tours E.I.R.L.
I have read and accepted the terms and conditions.